Kris Vanhaecht is Full Professor in Quality and Patient Safety at the Faculty of Medicine, KU Leuven, University of Leuven, Belgium. He is teaching quality and safety in the master programs at Leuven University and is also affiliated to Erasmus Centre for Care Policy at Erasmus University Rotterdam. Next to his academic work he is senior policy advisor to the management team of Leuven University Hospital, an 1800 bed academic medical center. His main interests involve general quality management, the organization of care processes, the care for second victims after adverse events and person cantered care. Kris is an IHI Improvement advisor, an ISQUA expert and is the Secretary General of the European Pathway Association